Ipsos Adria Capi Personal Data Privacy Policy

1. About Ipsos

The Ipsos Application (“app”) is provided for use by Ipsos Strategic Marketing d.o.o., a corporation having its principal place of business at 8 Gavrila Principa str. Belgrade, Serbia, acting on behalf of itself and on behalf of Ipsos’ Affiliate Controllers, listed at the end of this document (referred to herein as “Ipsos”, “we”, or “us”).

Ipsos Strategic Marketing d.o.o. (hereinafter "Ipsos”, “we” or “us”) is a specialized research company established in Serbia and is part of the Ipsos global group of research companies. We are engaged in market, media and public opinion. Ipsos is a member of ESOMAR. As such, Ipsos adheres to the ESOMAR Code of Conduct and the relevant regulations and guidelines.

We respect the privacy of your personal data and are committed to protecting it in accordance with the provisions of the Law on Personal Data Protection and GDPR.

This Privacy Policy explains how Ipsos uses personal information collected from you (“Interviewer”, “you”, or “your”) using the Ipsos Adria Capi app. Prior consent from an interviewer is obtained to hold his/her information. If you are already an Ipsos interviewer, this Privacy Policy should also be read in conjunction with your Ipsos Application form.

The relevant controller of your personal data will be Ipsos Affiliate, whom you have submitted Application form for interviewers.

2. About the app

The app is used by interviewers like you who are engaged by relevant Ipsos Affiliate. The app is developed and maintained by Ipsos.

Data from the app is synchronized to Ipsos servers EU-based.

3. How will the relevant controller use any personal data collected via the App?

This Privacy Policy applies only to interviewer personal data collected via the app. Other than as explicitly stated herein, it does not apply to any personal data collected pursuant to any Interviewer Agreement.

 

When installing the app, the following permissions will be requested:	By:	For the purpose of:
Access to the device location	Capturing the location of the user from the time the user logs in and until the Exit/Stop Tracking menu option is used	Quality checking e.g. tracking the interviewer’s route to find the respondent
Access to photos, media and files on the device (only related to the surveys completed with respondents on the app)	Accessing storage facilities within the device to enable the app to function	Utilizing the app to conduct surveys with respondents
Access to record audio (only related to the surveys completed with respondents on app)	Recording audio in the background during survey completion (with respondent consent)	Quality checking to ensure questions are administered correctly
Access to take pictures and record video (only related to the surveys completed with respondents on the app)	User initiated captures of photos and videos related to the survey administered (with consent)	Meeting client requirements on projects as part of the research project specification

In order to function properly and to be able to provide Ipsos with the services as contracted under the Interviewer Agreement, the app will require the permissions for Access location, list user accounts and record audio:

In addition, an Interviewer ID and password will be used to log in to the application each time it is used to ensure controlled access. The login process also allows new work to be allocated to individual interviewers.

• Ipsos will keep personal data in strict confidence in accordance with GDPR, Law on Personal Data Protection and this Privacy Policy.
• Ipsos will use your interviewer personal data solely for administration and quality control purposes.
• Access to your data will be limited only to Ipsos employees who maintain and administrate this application and employees in charge of respective survey.

4. Legal basis

The legal basis for the collection and processing of your personal data is your application form and consent that you have given to Ipsos.

5. How will Ipsos ensure interviewer personal information is secure?

In line with Law on Personal Data Protection and GDPR, Ipsos takes its information security responsibilities seriously and applies various precautions to ensure your information is protected from loss, theft, or misuse. Security precautions include appropriate physical security of offices, controlled and limited access to computer systems and the use of secured and encrypted internet connections.

6. How long will my personal data be retained in Ipsos Adria Capi app?

The Ipsos Adria Capi appl will only retain your interviewer ID until the app is uninstalled.

The interview data (including media files) is removed from the device as soon as it is synchronized (transferred) successfully to the datacenter.

The interview data (used for quality control and interviewer payment purposes) is then stored at the datacenter for 60 days after the associated project, in which it was collected, is closed.

7. Where will personal data collected via the app be held & processed?

All personal data used and collected for surveys will be stored by Ipsos. Storage location is in EU

8. What are the personal data stored and transmitted to data centers?

The following relates to the information we store and transmit to our servers: Information transmitted to our servers during data synchronization via an encrypted channel:

Meta Data:

·       Interviewer ID – internal user login ID

·       Authentication data (password) entered in the application.

·       DateTime – timestamp of the interaction.

·       IP – IP address

Device Info:

• DeviceOS (Android/Windows)
• Device account
• DeviceManufacturer ASUS/ Google etc)
• DeviceModel (Nexus One/ HTC Hero etc)
• DeviceOSVersion (5.1/4.2.1 etc)
• DeviceFingerPrint - information collected about a remote computing device for the purpose of device identification.

Information collected during the questionnaire completion:

• Attachments (photos and videos, audio/voice recordings), if any
• Geo-stamp (Latitude, Longitude, Accuracy, Timestamp) – the information is collected when permission is granted during the app installation, and while the application is active or running in background – except in Germany or France
• Questionnaire answers
• Time-stamp (collected for each answer)

9. How Can You Access Your Information and/or Correct It and/or Request Its Transfer and/or Erasure and/or Withdraw Your Consent and/or Restrict the Processing and/or To Be Free From Any Automated Processing and/or Complain?

For more information, Ipsos can be contacted by letter sent to the Ipsos as established within your interviewer Application form and Consent.

You have the right to request a copy of all the information we hold about you. You also have the right to request the correction of any personal data we hold about you. In various circumstances, you also have the right to request from us the deletion or erasure of the personal information we hold about you, subject to any limitation set out within your application form and Consent.

Additionally, you may request further information about our compliance with data protection laws by contacting our Local Data Privacy Officer. They can be contacted by:

Via email:

• Sent to dpo.[country]@ipsos.com with “Ipsos Adria CapiApp” as the subject line (for [country], please substitute the country’s name in English – either the local country if there is an Ipsos affiliate or the country commissioning the project).

Or in writing:

• Ref: Ipsos App
• To: Data Protection Officer
• Address: the local Ipsos affiliate in your country or in the country commissioning the project.

Please quote your Interviewer ID and the country that you work in.

If you have any complaints, we will appreciate if you give us an opportunity to resolve any issue first, by contacting us as set out above. You are, however, always entitled to contact a local regulatory body.

If you need a translated version of this privacy policy, please contact the Ipsos as established within your Interviewer Application Form.

10. Changes to Our Privacy Policy

We keep this privacy policy under regular review, and we will place any updates on this webpage. This privacy policy was last updated on 28 September 2023.

11. List of Ipsos Legal Entities by Country

Region / Country	Legal Entity	Address
Europe
Albania	STRATEGIC PULS RESEARCH	Rr. Frosina Plaku. Godina 8 kate, apt.7, kati 2, 1020 Tirana
Bosnia	Ipsos d.o.o.	Hamdije Kreševljakovića 7c, Sarajevo, BIH
Croatia	Ipsos d.o.o	Šime Ljubića 37, 21000 Split
Kosovo	Ipsos DOOEL - Dega Ne Kosove	Emin Duraku No.: 16 10000 Prishtina
Macedonia	IPSOS Strategic Puls dooel	Kairska 31, Skopje
Montenegro	IPSOS STRATEGIC PULS D.O.O.	Bulevar Svetog Petra Cetinjskog 149, Podgorica
Serbia	IPSOS STRATEGIC MARKETING DOO.	Gavrila Principa 8, 11000 Belgrade
Slovenia	Ipsos d.o.o.	Leskoškova 9E, 1000 Ljubljana